Privacy & Safety Policy
A legal disclaimer
At Touched By Koko, your privacy and safety are of utmost importance. This policy outlines how we collect, use, and protect your personal information in compliance with applicable laws in both the United Kingdom and Nigeria.
About Us
Touched By Koko is a medically led aesthetics practice operating in London, UK and Lagos, Nigeria. We provide professional non-surgical cosmetic treatments and wellness services, with confidentiality and medical ethics at the core of our operations.
Information We Collect
We collect and store only the information necessary to safely and effectively provide our treatments and services. This may include:
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Full name, contact details, and date of birth
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Relevant medical history, treatment records, allergies, and medications
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Consent forms and clinical notes
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Photos for clinical documentation (e.g. before and after treatment)
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Appointment and service history
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Payment and billing information (handled by secure third-party providers)
All clients remain anonymous to the public. Information is collected solely for medical and treatment purposes. Your details are never shared or sold for commercial gain.
Appointment Communications
We may contact you via SMS, email, or phone to confirm and remind you of upcoming appointments. By booking with us, you consent to receive such communications. You may opt out at any time.
Feedback and Reviews
Following your appointment, we may invite you to share feedback or rate your experience. This is optional, and you may choose not to receive these requests.
Marketing Communications
We will only send marketing communications (such as exclusive offers or updates) with your express consent. These may be tailored based on your preferences and service history, and may include:
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Birthday offers
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Holiday specials
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Re-engagement messages after a period of inactivity
You may opt out or update your preferences at any time via the unsubscribe link or by contacting us directly.
Data Retention
We securely retain treatment records and client data for up to 7 years, in accordance with UK clinical governance requirements and Nigerian data protection guidelines. If no treatment or interaction occurs after 3 years, your identifiable data will be deleted unless legally required otherwise.
Your Rights
You have the right to:
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Access the data we hold about you
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Request corrections or updates
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Withdraw consent or request deletion of your data (subject to regulatory requirements)
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File a complaint with the appropriate data protection authority
For UK residents: Information Commissioner's Office (ICO)
For Nigerian residents: National Information Technology Development Agency (NITDA)
To submit a request or concern, contact us at: touchedbykoko@gmail.com
We continuously review our data protection procedures to ensure ongoing compliance and confidentiality.
Data Security
Your data is stored securely with industry-standard safeguards, including:
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Secure, encrypted digital systems
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Password-protected access for authorised staff only
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Regular system backups and privacy audits
We continuously review our data protection procedures to ensure ongoing compliance and confidentiality.
Payment Methods
Touched By Koko accepts secure payments through the following methods:
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Credit and Debit Cards
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PayPal
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Bank Transfer (upon request)
No card or banking details are stored on our systems. All transactions are processed through PCI-compliant providers.
Copyright and Ownership
All content on this website, including design, text, images, branding, and arrangement, is the intellectual property of Touched By Koko unless otherwise stated. Reproduction or use without written permission is strictly prohibited.
Policy Updates
We may periodically update this privacy policy to reflect changes in law, services, or operational procedures. The most recent version will always be available on this page. Continued use of our services signifies your agreement with the current policy. Jan 2025
Contact Information
For any questions regarding this privacy policy, your data, or how we handle your information, please contact:
Touched By Koko
Email: info@touchedbykoko.com
Locations: London, UK and Lagos, Nigeria