POLICY

Hey Dolls,

Thank you for choosing Touched By Koko.

If you have any questions or unsure on which type of session to book, please fell free to email or us.

We offer complimentary Aesthetic Consultations for all or our services, which enables our practitioner, Alice, to recommend custom treatment plans based on individual client needs and desired outcomes. 

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Below are our COVID19 Guidelines for you to follow:

-Masks are now mandatory for clients. If you do not have a mask, one will be supplied at a cost to you.

-You must arrive on time, no being late, as this may cause your appointment to be postponed.

-On arrival, your temperature will be taken.

-Anyone with COVID19 symptoms should NOT attend their appointment and reschedule.

-You must come alone to your appointment, no extra guests or children.

-PLUS ones are only allowed is the person has also booked a session and is right after.

-Before entering, hand sanitiser must be used.

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BOOKING POLICY

In order to secure your appointment, a NON-REFUNDABLE booking fee is required which is 50% of the total treatment price. This will be deducted from the total amount and the remaining balance must be sent to the same account at your appointment.

The remaining balance is to be paid in CASH at your appointment.

Package appointment types must be paid in FULL by the day of your 1st appointment. 

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LATENESS

Please ensure you arrive to your appointment promptly. 

Please communicate if you are running late.

Your appointment will be rescheduled if your lateness clashes with another clients slot.

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RESCHEDULING

If you would like to cancel or reschedule your appointment, please give 24 hours notice prior to the appointment date and the deposit will be transferable to your new appointment. Anything less than 24 hours notice will result in the deposit being FORFEITED.

Same day cancellation will have to pay full amount of their service booked to be able to book again in the future.

No shows must pay the FULL amount of the service they have booked. If this is not done, you will be blacklisted and will not be able to book again.

You are only permitted ONE reschedule in the same month of your original appointment.

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PREMIUM APPOINTMENTS

Appointments before 12pm and after 7pm are premium which is an additional £10 (Select add on)

Home service is available at an additional fee of £30-£60 depending on location.

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EXTRA INFO

Free on street parking is available.

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We look forward to seeing you soon x

PRIVACY & SAFETY

In this privacy policy references to ‘we’ or ‘us’ refer to Touched By Koko. This policy will explain what information we collect about you and how we use it.

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THE INFORMATION WE COLLECT

At Touched By Koko we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 3 years.

Appointment confirmations and reminders:

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews:

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Marketing:

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

COPYRIGHT NOTICE

All design, text, graphics and arrangement thereof are the copyright of Touched By Koko or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Touched By Koko is strictly prohibited.